Toronto’s ombudsman has launched an investigation into what the city is calling a “miscommunication” about whether homeless shelters were over-capacity this weekend.

Ombudsman Susan Opler released a statement on Tuesday after her office was contacted by homeless advocates about dozens of people being turned away by the city’s call centre in extreme cold.

“We are concerned about reports that some people were mistakenly told there wasn’t any space for them on December 30th,” Opler said in a statement.